Catch easyJet passengers with oversized bags to boost revenue, leaked airport poster claims
The sign told ground staff to ‘keep it up’
FrankLin
Airline handlers in Jersey are being encouraged to catch easyJet passengers with oversized bags to hit “revenue targets”.
A leaked staff poster shared anonymously on a local Facebook group, Good or Bad Jersey Businesses, reads: “KEEP IT UP!!! Let's hit EasyJet revenue target!!
“Let’s hit £200 revenue per flight !!!!”
The message is surrounded by images of a card machine, cash and a hand baggage sizer used at check-in, reported ITV News.
According to easyJet, “this is not an easyJet poster and easyJet does not set bag charge targets.”
The airline added that the sign is not an easyJet document and does not represent the company's policy.
Ground handlers have since been instructed to remove the sign at Jersey airport.
EasyJet ground handling at Jersey Airport is managed by third-party firm Swissport, not the airline.
Swissport said in a statement: “The old sign has been removed. We comply with airlines’ baggage policies. As a ground handler, we are contracted to do so.”
A Ports of Jersey spokesperson told ITV News: “Passenger experience is very important to us, including the clarity of information presented within the airport environment.
“The sign referenced appeared in a non-passenger area and used messaging that did not reflect the customer experience PoJ expects from all operators at the airport.
“The sign has been removed. To avoid unexpected charges, passengers are encouraged to check their airline’s baggage policies in advance of travel.”
The Independent has contacted Jersey airport for comment.
Last summer, a leaked email revealed that airport staff had been earning cash bonuses for every easyJet passenger they spotted travelling with oversized cabin bags.
An internal email seen by The Sunday Times showed that staff at Swissport were told they were “eligible to receive £1.20 (£1 after tax) for every gate bag taken, effective immediately”.
A spokesperson for Swissport told The Independent: “We serve our airline customers and apply their policies under terms and conditions for managing their operation.
“We’re highly professional, and our focus is on delivering safe and efficient operations, which we do day in and day out for four million flights per year.”
Read more: UK airport staff offered cash bonuses for spotting easyJet passengers with oversized bags
