Travelex launches ‘world first’ ATM click-and-collect service

Travelex has launched what is believed to be a world first, with its new foreign currency ATM click-and-collect service at Heathrow’s Terminal 5.

Customers can pre-order foreign cash online at Travelex’s best possible rate then collect it, contact-free, from an airport ATM.

There are no collection fees and orders can be collected from the ATMs at any time of day.

Currently, customers can withdraw up to $800 or €800 via ATM click-and-collect, with further currencies and more ATMs at Heathrow in the pipeline.

Travelex will also be launching the service at Brisbane airport in Australia in the next few weeks, before expanding the service to more airports in the coming months.

The company said the launch of the ATM click-and-collect service is the latest stage in its investment in “digital transformation”.

Earlier this year Travelex launched two new concept stores at Schiphol airport in Amsterdam, which offer more ATMs than a traditional bureau.

Dan Gilby, Travelex’s strategy and products director, said: “At Travelex, our mission is to simplify our customers’ access to international money, however and whenever.

“That mission continues with us delivering the world’s first foreign currency ATM click-and-collect service, which will enable our customers to not only access their currency in a new, fast and convenient way, but to do so at the best rates possible too.”

Fraser Brown, retail director at Heathrow, added: “It is fantastic that passengers travelling through Heathrow will now be able to easily pre-order foreign currency online and collect it for free at airport ATMs.

“As the UK’s only hub airport our vision is to give passengers the best airport service in the world, so access to convenient services such as this from Travelex is so important to us – which is why we are proud to be the first airport in the world to have this service.”