66 complaints, S$271K+ in losses: Korea Artiz Studio abruptly ceases operations in S’pore

It also reportedly closed outlets in Taiwan & Indonesia

Couples with upcoming wedding shoots at Korea Artiz Studio Singapore are scrambling for answers after the popular bridal photography studio appeared to abruptly cease operations.

A notice shared on Reddit on Tuesday (August 18), purportedly displayed outside the studio’s Bras Basah outlet, claimed employees had not received outstanding salaries due to “internal operational issues” and said management had not provided any clear update on the company’s next steps.

As a result, the notice said the studio could not guarantee that scheduled photography sessions, photo selection appointments, or other services would proceed as planned.

Customers were urged not to visit the studio until further notice to avoid making a wasted trip.

“We understand that many customers have already made arrangements, planned their schedules, and looked forward to completing their wedding photography,” the notice read. “We sincerely apologise for the inconvenience, difficulties, and uncertainty that this situation may cause you.”

A second notice also appeared to be displayed outside the studio, this time from Artiz Studio’s photo and album production partner, claiming it was holding more than 50 completed photo sets belonging to customers.

“We currently have more than 50 sets of your photographs in our possession. If you would like to collect or arrange for the return of your photographs, please feel free to contact me.”

The Reddit thread quickly filled with anxious comments from affected customers.

Some said they had completed their photoshoots but had yet to receive their images, while others claimed their sessions had not even taken place despite having paid upfront.

CASE has received 66 complaints involving over S$271,000

The situation has already drawn the attention of Singapore’s consumer watchdog.

In response to media queries, Consumers Association of Singapore (CASE) president Melvin Yong said the organisation received 66 complaints between Aug 14 and 18, involving more than S$271,000 in prepayment losses.

According to CASE, complainants reported that Artiz Studio was unresponsive when they sought either fulfilment of contracted services or refunds.

The association has since contacted the company to determine whether scheduled shoots will proceed and what remedies may be available if services cannot be delivered.

Yong also advised consumers to negotiate progressive payment arrangements where possible, obtain written confirmation of key deliverables, and retain contracts and proof of payment.

While Artiz Studio’s Singapore location currently appears as “Temporarily closed” on Google, the business entity Korea Artiz Studio Pte. Ltd. remains listed as a Live Company on ACRA’s BizFile portal at the time of writing.

Closures extend beyond Singapore

Founded in Busan, South Korea, in 2008, Artiz Studio describes itself as a Korean luxury bridal photography brand with dozens of studios worldwide.

The apparent disruption appears to extend beyond Singapore.

Taiwanese media reported that Artiz Studio’s Taiwan operations ceased business around Aug 10, while customers commenting on Artiz Studio Jakarta’s Instagram page have also demanded refunds and compensation.

While Artiz’s official Singapore and global materials identify the brand as Korean-founded, Jiahao International Holdings—a Chinese wedding industry conglomerate led by entrepreneur Allen Shi—has publicly listed Artiz Studio among its portfolio of wedding brands.

The group reportedly operates across bridal photography, wedding dresses, jewellery, hospitality, education, and other wedding-related businesses, with more than 20 wedding brands and over 200 physical stores worldwide.

Vulcan Post has reached out to Korea Artiz Studio for comment.

Featured Image Credit: Ong, Sabrina Abdullah via Google Reviews