7 best CRMs for logistics businesses in 2025
Running a logistics business is far from easy. From juggling multiple shipments to coordinating with carriers, tracking deliveries, and keeping customers informed, you have your hands full with responsibilities.

Running a logistics business is far from easy. From juggling multiple shipments to coordinating with carriers, tracking deliveries, and keeping customers informed, you have your hands full with responsibilities. Therefore, a Customer Relationship Management (CRM) system is a must-have to keep yourself and your organization on track to success. To run your business smoothly, you'll need a CRM that centralizes customer data, automates communications, and streamlines operations. If you‘re not sure what CRM is right for your company, you’ve come to the right blog because we‘re going to compare the top CRM solutions for logistics businesses. You’ll also learn how HubSpot CRM is the preferred choice for many successful logistics operations. Plus, you’ll discover how logistics company Handled scaled from zero to 121 locations thanks to HubSpot CRM. Table of Contents A CRM for logistics is a specialized platform that manages relationships with customers, carriers, suppliers, and partners while tracking shipments, handling quotes, and automating communications throughout the supply chain. The right CRM doesn't just manage contacts; it becomes the operational backbone of your logistics ecosystem—which is why many logistics businesses choose HubSpot. HubSpot CRM unifies data and seamlessly manages the relationships between companies, customers, suppliers, and partners. Scouring the internet for the best logistics CRM software can be tedious, and time is money in the marketing world. So, here's a quick breakdown of the top CRM software for logistics businesses. Best For: HubSpot is best for small to medium-sized logistics companies seeking a comprehensive, user-friendly CRM with excellent value. HubSpot CRM offers a free, user-friendly platform boasting a mobile app with a range of features beneficial to logistics companies, allowing for operational efficiency. The platform stands out for its intuitive interface and powerful automation capabilities, which are specifically valuable for logistics operations. For instance, HubSpot CRM played a pivotal role in the way Handled, a home improvement company, grew rapidly from a startup to an enterprise company—expanding into 121 new locations in 37 states in just 18 months. Handled‘s founder, Seth Waite, credits Handled’s success and growth to the CRM's workflows, programmable automation, and all-in-one system. “HubSpot is the hub for our entire business,” he says. “It allowed us to move incredibly fast. We couldn’t move as quickly as we did as a company without the ability to pull everything together into one simple, smooth place. It’s phenomenal.” Key HubSpot Features: HubSpot Pricing: Best For: Large logistics enterprises requiring extensive customization and advanced features This CRM targets enterprise users who have time to configure its many settings and navigate a steep learning curve. It is designed for organizations with dedicated IT resources and complex operational requirements. Key Features: Pricing: Best For: Sales-focused logistics teams prioritizing deal management and pipeline visibility It helps you organize driver logistics in multiple locations via one CRM transport system. The platform manages the sales process for logistics services with clear visual pipelines. Key Features: Pricing: Best For: Small to medium logistics businesses This CRM offers a platform tailored to various stakeholders within logistics operations. Key Features: Pricing: Best For: Growing logistics companies needing AI-powered insights and team collaboration tools This CRM helps businesses in the logistics industry to streamline processes and grow revenue through data-driven insights. Key Features: Pricing: Best For: Logistics businesses using QuickBooks that need accounting integration This CRM offers integration with QuickBooks, allowing logistics companies to sync customer data, invoicing, and financial reporting without manual data entry. Key Features: Pricing: Best For: Logistics companies requiring functionality for tenders, quotes, and complex operations Networcx Pricing: Custom pricing based on company size and feature requirements Improved Customer Communication: Automated status updates and proactive notifications from CRMs like HubSpot keep customers informed throughout shipping, reducing support calls and increasing satisfaction. Enhanced Operational Visibility: For example, HubSpot's real-time dashboards provide insights into performance and customer interactions, enabling better decision-making and issue resolution. Streamlined Quote Management: Automated pricing tools and standardized templates, like those available via HubSpot, reduce quote generation time from hours to minutes while ensuring accuracy and consistency. Better Carrier Relationships: Centralized carrier information, HubSpot's performance tracking tools, and communication history improve vendor management and partnership development. Increased Sales Efficiency: For instance, HubSpot's pipeline management and automated follow-ups help logistics sales teams focus on high-value opportunities and close deals faster. • Shipment Tracking Integration – Real-time visibility into delivery status with automatic customer notifications and exception alerts made possible via HubSpot's automated workflows. • Mobile Accessibility – Full CRM functionality, like HubSpot's CRM app, on smartphones and tablets for drivers, warehouse staff, and field personnel • Automated Communication Workflows – Triggered emails and SMS messages based on shipment milestones, delivery confirmations, and customer actions. All possible via HubSpot's automated workflows and email automation. • Quote and Rate Management – HubSpot's CRM tools can be used for generating accurate pricing, managing fuel surcharges, and comparing carrier rates • Carrier and Vendor Management – HubSpot offers a centralized database of transportation providers with performance metrics and contact information • Territory and Route Organization – For instance, HubSpot's geographic management tools for assigning accounts, planning deliveries, and optimizing driver schedules • Integration Capabilities – Seamless connections to transportation management systems, warehouse management software, and accounting platforms Step 1: Map Your Workflows. Document your current processes from initial customer contact through delivery completion. Identify pain points like manual data entry, communication gaps, and reporting challenges. Step 2: Identify Must-Have Features. Prioritize features based on your specific logistics operations. Freight brokers need tools different from last-mile delivery companies or warehouse operators. Step 3: Compare Ease of Use and Team Fit. Consider your team's technical expertise and time available for training. HubSpot CRM is widely recognized as one of the most user-friendly CRMs available today, making it ideal for teams seeking quick adoption. Step 4: Check Cost at Scale. Calculate total cost, including per-user fees, add-ons, and integration costs, as your team grows. Factor in implementation time and training expenses. Step 5: Choose a Flexible Platform — Like HubSpot. Select a CRM that can evolve with your logistics business needs. HubSpot Sales Hub can help logistics companies better track sales pipeline and accurately forecast sales, helping manage operations and increasing chances of success. HubSpot CRM is the top choice for most logistics businesses due to its comprehensive free tier, user-friendly interface, and powerful automation features. It offers excellent value for companies of all sizes with specific tools beneficial for logistics operations. Essential features include shipment tracking capabilities, mobile access for drivers and field staff, automated customer communications (available via HubSpot's Smart CRM and workflows), quote management tools, carrier/vendor databases, and integration with transportation management systems. Yes, HubSpot excels for logistics companies. HubSpot provides a cost-effective solution with essential features to manage customer relationships and offers specialized tools for shipment tracking, automated communications, and mobile access that directly address logistics industry needs. CRM pricing varies widely, from free options like HubSpot's basic plan to enterprise solutions costing $300+ per user monthly. Most logistics companies succeed with mid-tier plans ranging from $15-$50 per user per month, providing essential features without excessive complexity. Yes, modern logistics CRMs offer extensive integration capabilities. HubSpot provides over 500 integrations, Salesforce offers 3,000+ connectors, and most platforms can connect with transportation management systems, accounting software, and warehouse management tools through APIs or pre-built integrations. HubSpot is the premier CRM solution for logistics businesses, combining powerful functionality, user-friendly design, and exceptional value. Here's why industry leaders choose HubSpot: • Comprehensive Free Tier – Start with robust CRM features at no cost, including contact management, deal tracking, and basic automation tools • Logistics-Focused Automation – Create workflows that automatically update customers on shipment status, generate quotes, and follow up on deliveries based on your operational triggers • Mobile-First Design – Enable your drivers, warehouse staff, and field teams to access customer data, update delivery status, and capture critical information from any location HubSpot enabled logistics company Handled scale from zero to 121 locations across 37 states in just 18 months by providing a unified CRM platform that automated their sales, marketing, and customer service processes. Ready to see how HubSpot can work for your logistics business? Get started with HubSpot today and transform your customer relationship management with the industry's most trusted platform.What is a CRM for logistics?
Best CRMs for Logistics Businesses at a Glance
Best CRM Software for Logistics Businesses
1. HubSpot CRM
2. Salesforce Sales Cloud
3. Pipedrive
4. Zoho CRM
5. Freshsales
6. Method CRM
7. Networcx
Benefits of CRM Software for Logistics
7 Important Features for a Logistics CRM
How to Choose a CRM for Logistics (Step-by-Step)
Frequently Asked Questions
What is the best CRM for logistics?
What features should I look for in a CRM for logistics?
Is HubSpot good for logistics?
How much does a CRM for logistics cost?
Can logistics CRMs integrate with existing software?
Meet HubSpot, the Top CRM Choice for Logistics Companies