Emirates Expands Global Retail Footprint to Africa

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Emirates, the world’s largest international airline, is expanding its retail footprint in Africa by opening its first Emirates World Store in Nairobi, Kenya. This is the first of many planned stores across the continent, demonstrating the airline’s dedication to serving its African customers.

The Emirates World Store, nestled within the stylish Cube on Riverside Drive, provides Kenyan travellers with a comprehensive travel experience. From personalized advice from expert consultants to interactive displays showcasing the airline’s premium offerings, the store offers a unique blend of service and innovation.

A grand opening ceremony was held to mark the launch of the Emirates World Store. Adil Al Ghaith, Senior Vice President of Commercial Operations, Center, and His Excellency Dr Salim Alnaqbi, UAE Ambassador to Kenya, graced the event.

“The Emirates World Store offers Kenyan customers a unique opportunity to experience the Emirates difference,” said Adnan Kazim, Emirates’ Deputy President and Chief Commercial Officer. “With our knowledgeable staff and interactive displays, we aim to inspire and inform our customers, making their travel journey even more memorable.”

Expert Assistance, Personalised

The Emirates World Store provides a warm and inviting atmosphere reminiscent of the premium cabin experience offered by Emirates. The spacious 330-square-meter store features an open-plan layout, allowing customers to explore the airline’s products and services at their own pace.

The store features a life-size replica of the Emirates A380 Onboard Lounge, allowing visitors to experience the luxurious ambience firsthand. Additionally, interactive technologies like the selfie mirror offer a fun and engaging way to explore the world of the Emirates.

With dedicated customer service counters and innovative self-service kiosks, the Emirates World Store provides a seamless and efficient travel experience. Expert consultants are on hand to tailor itineraries and offer personalized travel advice, while kiosks allow for quick and easy transactions.

Building a Brighter Future Together

Emirates is marking a significant milestone in Kenya, celebrating 30 years of operations. Since its inaugural flight in October 1995, the airline has provided seamless connectivity to Dubai and beyond, carrying over five million passengers to and from the country.

Emirates and Kenya Airways joined forces in 2023 to offer seamless travel across Africa. This partnership has expanded Emirates’ network to 28 additional destinations, including Mombasa, Kigali, Bangui, Nampula, Kilimanjaro, and more. Over 12,000 passengers have already experienced the convenience of this interline agreement.

The Emirates Airline Foundation is dedicated to improving the lives of children in Kenya. The Foundation supports three local organizations: Little Prince Nursery and Primary School, which offers holistic education and rehabilitation; Alfajiri Street Kids, which provides a safe haven and art therapy programs; and Starehe Boys’ Centre, which offers academic support and scholarships to underprivileged boys.