Microsoft Copilot ‘spews data all over the floors,’ says influential CEO
The CEO of Salesforce had some strong words for Microsoft Copilot, comparing the AI assistant to the long-retired Microsoft Clippy.
Aliver
Digital Trends may earn a commission when you buy through links on our site. Why trust us?
Marc Benioff, co-founder and CEO of Salesforce, has some harsh criticism of Microsoft Copilot. During an interview on the Rapid Response podcast (spotted by Windows Central), the decorated executive described Microsoft’s AI assistant as a “tremendous disservice” to the AI industry, and even compared it to Microsoft’s long-retired office assistant, Clippy.
The topic of discussion on the podcast, which you can find the full video of below, is Saleforce’s Agentforce AI. It’s a competitor to Copilot that offers an AI assistant targeted at increasing productivity in businesses. But Agentforce is customizable. Instead of one AI to rule them all, Salesforce offers agents targeted at different applications. There’s an agent built for customer service, another built for retail, and even another built to dig through analytics. Customers can build their own custom agents, too.
Marc Benioff: Salesforce can beat Microsoft in AI | Rapid Response
Benioff, unsurprisingly, thinks Agentforce has what it takes to beat Copilot, but the executive didn’t let Microsoft get out of the discussion unscathed.
“When you look at how Copilot has been sold to our customers, it’s disappointing. It doesn’t work. It spews data all over the floors,” Benioff said. “I haven’t found a customer who’s had transformational work with Copilot. It’s not Microsoft Copilot. Copilot is really the new Microsoft Clippy … I don’t think Copilot will be around. I don’t think customers will use it.”
It’s not secret that Microsoft is all-in on AI, with the release of ChatGPT prompting the tech behemoth to invest $10 billion into OpenAI. And for its part, Microsoft has its Copilot Agents that target a similar type of work as Agentforce. In addition, Microsoft is continuing to build out the Copilot+ ecosystem on consumer PCs by integrating AI into basic functions of laptops, including web browsing.
In the enterprise space, it’s still not clear where Microsoft stands. Although Microsoft is one of the wealthiest companies in the world, Salesforce has deep ties within the enterprise realm. And, at least according to its own numbers, Salesforce’s SFR-RAG model is more accurate than even the emerging GPT-4o model from OpenAI.
Although most of our readers will never touch Agentforce, there’s a good chance you’ll interact with the AI at some point. For instance, OpenTable and luxury clothing brand Saks are already using the AI tool for customer service inquires, targeting “routine requests” like reservation changes and redemption of loyalty points.
Jacob Roach is the lead reporter for PC hardware at Digital Trends. In addition to covering the latest PC components, from…
Microsoft Copilot: how to use this powerful AI assistant
In the rapidly evolving landscape of artificial intelligence, Microsoft's Copilot AI assistant is a powerful tool designed to streamline and enhance your professional productivity. Whether you're new to AI or a seasoned pro, this guide will help you through the essentials of Copilot, from understanding what it is and how to sign up, to mastering the art of effective prompts and creating stunning images.
Additionally, you'll learn how to manage your Copilot account to ensure a seamless and efficient user experience. Dive in to unlock the full potential of Microsoft's Copilot and transform the way you work.
What is Microsoft Copilot?
Copilot is Microsoft's flagship AI assistant, an advanced large language model. It's available on the web, through iOS, and Android mobile apps as well as capable of integrating with apps across the company's 365 app suite, including Word, Excel, PowerPoint, and Outlook. The AI launched in February 2023 as a replacement for the retired Cortana, Microsoft's previous digital assistant. It was initially branded as Bing Chat and offered as a built-in feature for Bing and the Edge browser. It was officially rebranded as Copilot in September 2023 and integrated into Windows 11 through a patch in December of that same year.
The Microsoft AI CEO just dropped a huge hint about GPT-5
The timeline on GPT-5 continues to be a moving target, but a recent interview with Microsoft AI CEO Mustafa Suleyman sheds some light on what GPT-5 and even what its successor will be like.
Mustafa Suleyman on Defining Intelligence
These new chips could be good news for Copilot+ PCs
The first Copilot+ laptops are already out, powered by Qualcomm's impressive new Snapdragon X chip. The first batch of reviews were delayed, and early impressions have observed the hits and misses of the current chips. But a new leak tells us that Qualcomm might have another ace up its sleeve, and there may be hope for these Arm-based Copilot+ PCs yet. What's new? There might be more models of the chip than what we've been privy to so far.
So far, we've seen reviews of the Asus Vivobook S 15, but that's just one of several chips that fall under the Snapdragon X Elite umbrella. According to files for the Adreno GPU driver, there may be not just six, but 10 different models of the Snapdragon X -- and three of those are Plus chips, which we've previously only seen one of.
