Royal Caribbean International develops agent sales tool
System creates ‘interactive personalised brochures for customers’, line says
Kass
Royal Caribbean International has developed a new sales tool designed to make it easier for agents to sell cruises.
Available through the line’s rewards programme, Club Royal, the My Royal Genie system enables agents to create digital brochures for their customers with tailored content.
Trade partners must answer some questions on behalf of their customer, and the tool will deliver an “interactive personalised brochure” which can be sent directly to the client via email or WhatsApp, the cruise line said.
Agents can then track engagement and alter their sales strategy accordingly using the My Royal Genie dashboard.
Stuart Byron, director of sales UK, Ireland and Spain, said: “We are always looking for new and innovative ways we can support our trade partners and this new tool is the latest instalment in this mission.
“The tool makes it easier than ever for our partners to showcase the right holiday choice based on their customer’s requirements at just the click of a button.”
More: Utopia of the Seas will combine ‘best of the best’, says Royal Caribbean
